Keep Call Centers in America Act of 2025
The source supplies the latest action, but no lifecycle stage.
Latest action (29 Jul 2025): Read twice and referred to the Committee on Commerce, Science, and Transportation.
What this bill does
The Keep Call Centers in America Act of 2025 would require businesses to make U.S.-based human customer service agents available to consumers. During customer service interactions, agents would generally need to disclose their location. If an agent is located outside the United States, consumers would be informed that they can request a transfer to a U.S.-based agent. Businesses using artificial intelligence for customer service would also need to disclose its use and inform consumers of their ability to request a transfer to a human agent in the U.S.
The bill would also create consequences for businesses that move call center operations overseas or contract for such work abroad. The Department of Labor would maintain a public list of these businesses. Companies on this list would generally be ineligible for federal loans or grants for a period of up to five years. Existing federal loans or grants could be subject to monthly penalties and further disbursements would be halted if a business is added to the list.
This bill was introduced in the Senate and has been referred to the Committee on Commerce, Science, and Transportation. There are no further actions listed at this time.
Plain-English summary generated by Bill100 AI from the official record. Always verify against the source below.
Timeline
29 Jul 2025
Read twice and referred to the Committee on Commerce, Science, and Transportation.
Common questions
- What does S. 2495 do?
- The Keep Call Centers in America Act of 2025 would require businesses to make U.S.-based human customer service agents available to consumers. During customer service interactions, agents would generally need to disclose their location. If an agent is located outside the United States, consumers would be informed that they can request a transfer to a U.S.-based agent. Businesses using artificial intelligence for customer service would also need to disclose its use and inform consumers of their ability to request a transfer to a human agent in the U.S. The bill would also create consequences for businesses that move call center operations overseas or contract for such work abroad. The Department of Labor would maintain a public list of these businesses. Companies on this list would generally be ineligible for federal loans or grants for a period of up to five years. Existing federal loans or grants could be subject to monthly penalties and further disbursements would be halted if a business is added to the list. This bill was introduced in the Senate and has been referred to the Committee on Commerce, Science, and Transportation. There are no further actions listed at this time.
- Has S. 2495 become law?
- The source does not supply a confirmed lifecycle stage for S. 2495. Check the latest action and official source below.
- Who sponsored S. 2495?
- S. 2495 was sponsored by Sen. Gallego, Ruben [D-AZ] (D-AZ), with 1 cosponsor.
- What's the latest action on S. 2495?
- Read twice and referred to the Committee on Commerce, Science, and Transportation. (29 Jul 2025).
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