Keep Call Centers in America Act of 2025
Latest action (12 Aug 2025): Introduced
What this bill does
The Keep Call Centers in America Act of 2025 would create new federal rules aimed at discouraging companies from moving customer-service call center work outside the United States. It requires employers with 50 or more call center employees to notify the Secretary of Labor at least 120 days before relocating or contracting call center operations overseas. The Secretary would maintain a public list of such employers, who would generally become ineligible for federal grants or guaranteed loans for five years, subject to limited exceptions (such as national security or job-loss concerns) and a path to removal from the list if work is returned to the U.S. The bill also directs federal agencies to prefer U.S.-based call center employers in contracting and to require that call center work under federal contracts be performed domestically, and it requires a Labor Department report on the location of federal call center work.
Separately, the bill requires businesses handling customer service communications to disclose to consumers the physical location of the agent (and offer transfer to a U.S.-based agent if the location is overseas) and to disclose when artificial intelligence, rather than a human, is being used, with an option to reach a U.S.-based human. The Federal Trade Commission would enforce these disclosure rules as unfair or deceptive practices.
This affects large call-center employers, federal contractors, and any business engaging in customer service communications with U.S. consumers, as well as workers in those centers, though the bill specifies that these provisions do not affect workers' existing federal benefits.
The bill was introduced on August 12, 2025, by Rep. Kristen McDonald Rivet with a Republican co-sponsor, and referred to multiple House committees. It has not yet been voted on and would need committee action and floor votes in the House and Senate before it could become law.
Plain-English summary generated by Bill100 AI from the official record. Always verify against the source below.
Official summary
This bill is in the first stage of the legislative process. It was introduced into Congress on August 12, 2025. It will typically be considered by committee next before it is possibly sent on to the House or Senate as a whole.
Common questions
- What does H.R. 4954 do?
- The Keep Call Centers in America Act of 2025 would create new federal rules aimed at discouraging companies from moving customer-service call center work outside the United States. It requires employers with 50 or more call center employees to notify the Secretary of Labor at least 120 days before relocating or contracting call center operations overseas. The Secretary would maintain a public list of such employers, who would generally become ineligible for federal grants or guaranteed loans for five years, subject to limited exceptions (such as national security or job-loss concerns) and a path to removal from the list if work is returned to the U.S. The bill also directs federal agencies to prefer U.S.-based call center employers in contracting and to require that call center work under federal contracts be performed domestically, and it requires a Labor Department report on the location of federal call center work. Separately, the bill requires businesses handling customer service communications to disclose to consumers the physical location of the agent (and offer transfer to a U.S.-based agent if the location is overseas) and to disclose when artificial intelligence, rather than a human, is being used, with an option to reach a U.S.-based human. The Federal Trade Commission would enforce these disclosure rules as unfair or deceptive practices. This affects large call-center employers, federal contractors, and any business engaging in customer service communications with U.S. consumers, as well as workers in those centers, though the bill specifies that these provisions do not affect workers' existing federal benefits. The bill was introduced on August 12, 2025, by Rep. Kristen McDonald Rivet with a Republican co-sponsor, and referred to multiple House committees. It has not yet been voted on and would need committee action and floor votes in the House and Senate before it could become law.
- Has H.R. 4954 become law?
- Not yet. As of 12 Aug 2025, H.R. 4954 is introduced.
- Who sponsored H.R. 4954?
- H.R. 4954 was sponsored by Rep. Kristen McDonald Rivet [D-MI8] (Democrat-MI), with 16 cosponsors.
- What's the latest action on H.R. 4954?
- Introduced (12 Aug 2025).
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