Improving Veterans’ Experience Act of 2025
The source supplies the latest action, but no lifecycle stage.
Latest action (19 Dec 2025): Referred to the Subcommittee on Oversight and Investigations.
What this bill does
H.R. 3578, the Improving Veterans' Experience Act of 2025, would amend title 38 of the U.S. Code to formally establish a Veterans Experience Office within the Department of Veterans Affairs, led by a Chief Veterans Experience Officer who reports directly to the Secretary. The office would set department-wide strategy for tracking veterans' satisfaction with and use of VA benefits and services, collect and analyze veteran feedback data, coordinate customer-experience efforts across VA offices, and assess the accuracy of VA websites and customer-facing information. The Secretary would be required to submit annual reports to Congress summarizing this data, including reasons veterans may not use certain benefits. The office's authority would sunset on September 30, 2028, unless renewed.
The bill primarily affects the VA's internal organization and its relationship with veterans and other beneficiaries who use VA benefits and services, by creating a formal structure meant to track and improve their experience. It also directs the Government Accountability Office to review the effectiveness of VA's customer-experience efforts, including survey tools like "VSignals," and report findings to the House and Senate Veterans' Affairs Committees within 540 days of enactment.
The bill was introduced in the House on May 23, 2025, by Rep. Nikki Budzinski and referred to the House Committee on Veterans' Affairs. According to the Congressional Research Service, its provisions were incorporated into other legislation that has since been enacted, so no further independent action on this specific bill is expected.
Plain-English summary generated by Bill100 AI from the official record. Always verify against the source below.
Official summary
Improving Veterans’ Experience Act of 2025
This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services.
Additionally, the office must
• require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts;
• collect veteran-derived data to determine satisfaction and for use in policymaking;
• provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries;
• assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; and
• assess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA.
Timeline
19 Dec 2025
Referred to the Subcommittee on Oversight and Investigations.
Common questions
- What does H.R. 3578 do?
- H.R. 3578, the Improving Veterans' Experience Act of 2025, would amend title 38 of the U.S. Code to formally establish a Veterans Experience Office within the Department of Veterans Affairs, led by a Chief Veterans Experience Officer who reports directly to the Secretary. The office would set department-wide strategy for tracking veterans' satisfaction with and use of VA benefits and services, collect and analyze veteran feedback data, coordinate customer-experience efforts across VA offices, and assess the accuracy of VA websites and customer-facing information. The Secretary would be required to submit annual reports to Congress summarizing this data, including reasons veterans may not use certain benefits. The office's authority would sunset on September 30, 2028, unless renewed. The bill primarily affects the VA's internal organization and its relationship with veterans and other beneficiaries who use VA benefits and services, by creating a formal structure meant to track and improve their experience. It also directs the Government Accountability Office to review the effectiveness of VA's customer-experience efforts, including survey tools like "VSignals," and report findings to the House and Senate Veterans' Affairs Committees within 540 days of enactment. The bill was introduced in the House on May 23, 2025, by Rep. Nikki Budzinski and referred to the House Committee on Veterans' Affairs. According to the Congressional Research Service, its provisions were incorporated into other legislation that has since been enacted, so no further independent action on this specific bill is expected.
- Has H.R. 3578 become law?
- The source does not supply a confirmed lifecycle stage for H.R. 3578. Check the latest action and official source below.
- Who sponsored H.R. 3578?
- H.R. 3578 was sponsored by Rep. Budzinski, Nikki [D-IL-13] (D-IL), with 2 cosponsors.
- What's the latest action on H.R. 3578?
- Referred to the Subcommittee on Oversight and Investigations. (19 Dec 2025).
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